SHIPPING & RETURNS

Shipping Policy

  • Processing time: Order verification, tailoring, quality check and packaging. All orders are usually packaged and sent off within 3 days. 

 

  • Shipping within Canada: After processing and leaving the warehouse, items usually take between 7 -14 business days to arrive at their destination but can take longer. Please allow up to 20 business days for delivery.

 

  • Shipping to USA: After processing and leaving the warehouse, items usually take between 10-20 business days to arrive at their destination but can take longer. Please allow up to 20 business days for delivery.

Contact us at info@underestimatedco.com to ask us about delivery date estimations.

Please allow for potential delays due to COVID-19.

Return & Exchange Policy

We accept refunds for unworn items in their original packaging within 30 days. Items must not have been washed or worn and returned with original labels. We do not pay for return postage.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We only replace items if they are defective or damaged. If you need to exchange your item, send us an email at info@underestimatedco.com